Privacy Policy – jili.ph

This Privacy Policy ("Policy") describes how jili.ph ("Platform," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," "you," "your") who access or use the jili.ph online gaming platform at jiliph.live and any associated mobile applications or services. This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on jili.ph or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.

1. Introduction

1.1 jili.ph is an online gaming platform serving Filipino players. As part of our operations, we necessarily collect and process personal data to provide our services, verify player identities, process financial transactions, comply with regulatory requirements, and maintain the security and integrity of the platform.

1.2 We are committed to handling your personal data with the utmost care, transparency, and respect for your rights as a data subject under Philippine law. This Policy applies to all personal data collected through the jili.ph website, mobile applications, customer support channels, and any other touchpoints between you and jili.ph.

1.3 This Policy should be read together with our Terms & Conditions, which govern your use of the jili.ph platform.

2. Data Controller

2.1 For the purposes of the Data Privacy Act of 2012, jili.ph is the Personal Information Controller (PIC) in respect of the personal data you provide to us or that we collect about you in connection with your use of the platform.

2.2 Our designated Data Protection Officer (DPO) can be contacted at the email address provided in Section 15 of this Policy. The DPO is responsible for overseeing jili.ph's data protection strategy and ensuring compliance with applicable data privacy laws.

3. Personal Data We Collect

3.1 Registration Data. When you create a jili.ph account, we collect: full legal name, date of birth, nationality, residential address, email address, mobile phone number, and username.

3.2 Identity Verification (KYC) Data. To comply with PAGCOR regulations and anti-money laundering (AML) requirements, we collect copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID), proof of address, and selfie photographs for liveness verification.

3.3 Financial Data. We collect information necessary to process deposits and withdrawals, including GCash mobile numbers, PayMaya/Maya account details, bank account numbers (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details. We do not store full card numbers; payment card data is tokenized by our payment processor.

3.4 Transaction Data. We maintain records of all deposits, withdrawals, bonus claims, wagers, game results, and account balance changes associated with your account.

3.5 Technical Data. We automatically collect certain technical information when you access the platform, including: IP address, device type and operating system, browser type and version, session timestamps, pages visited, and referring URLs.

3.6 Communications Data. We retain records of communications between you and jili.ph customer support, including live chat transcripts, email correspondence, and support ticket history.

3.7 Responsible Gaming Data. If you use our responsible gaming tools, we record your deposit limits, session time limits, cooling-off periods, and self-exclusion requests.

4. How We Collect Your Data

4.1 Directly from you – when you register, complete KYC verification, make deposits or withdrawals, contact customer support, or update your account profile.

4.2 Automatically – through cookies, web beacons, server logs, and similar technologies when you access and interact with the jili.ph platform.

4.3 From third parties – from identity verification service providers, payment processors, fraud prevention services, and, where required by law, from government agencies or regulatory bodies such as PAGCOR and the Anti-Money Laundering Council (AMLC).

5. Legal Basis for Processing

5.1 jili.ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity – processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation – processing required to comply with PAGCOR licensing conditions, AML regulations, tax obligations, and NPC requirements;
• Legitimate interests – processing for fraud prevention, platform security, responsible gaming enforcement, and service improvement, where such interests are not overridden by your rights;
• Consent – processing for optional communications such as promotional emails and SMS notifications, where you have given explicit consent that may be withdrawn at any time.

6. How We Use Your Personal Data

6.1 jili.ph uses your personal data for the following purposes:

• Creating and managing your player account;
• Verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• Processing deposits, withdrawals, and bonus transactions in Philippine Peso (₱);
• Providing customer support and resolving disputes;
• Detecting, investigating, and preventing fraud, money laundering, and other illegal activities;
• Enforcing our Terms & Conditions and responsible gaming policies;
• Sending transactional communications (account confirmations, security alerts, withdrawal notifications);
• Sending promotional communications where you have consented to receive them;
• Complying with legal and regulatory obligations, including reporting to PAGCOR and AMLC;
• Improving the platform through aggregate, anonymized analytics.

7. Data Sharing & Disclosure

7.1 jili.ph does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors and e-wallet providers (GCash, PayMaya/Maya, participating banks) – to process your financial transactions;
• Identity verification providers – to perform KYC checks as required by PAGCOR;
• Fraud prevention and AML screening services – to detect and prevent financial crime;
• IT infrastructure and cloud service providers – who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities – including PAGCOR, AMLC, the NPC, and Philippine law enforcement agencies, where required by law or court order;
• Professional advisors – including lawyers, auditors, and accountants, under obligations of confidentiality.

7.2 Any third party that processes personal data on behalf of jili.ph is required to do so only on our documented instructions and in compliance with the Data Privacy Act of 2012.

8. Cookies & Tracking Technologies

8.1 jili.ph uses the following types of cookies on the platform:

• Strictly necessary cookies – required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies – used to remember your preferences (e.g., language, display settings) to improve your experience.
• Analytics cookies – used to collect aggregate, anonymized data about how players use the platform, helping us identify areas for improvement. No individual player is identified through analytics data.

8.2 jili.ph does not use advertising cookies, retargeting pixels, or any third-party tracking technologies that track your activity across other websites.

8.3 You may control cookie settings through your browser preferences. Disabling strictly necessary cookies may impair the functionality of the jili.ph platform.

9. Data Security

9.1 jili.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including:

• TLS 1.3 encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication (MFA) for all administrative access to production systems;
• Regular penetration testing and vulnerability assessments by independent security firms;
• Role-based access controls ensuring staff access only the data necessary for their job function;
• Comprehensive audit logging of all access to personal data.

9.2 While jili.ph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your account credentials and for notifying us immediately of any suspected unauthorized access.

10. Data Retention

10.1 jili.ph retains your personal data for the following periods:

• Account and KYC data – retained for a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and AML regulations;
• Transaction records – retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications – retained for three (3) years from the date of the communication;
• Technical and log data – retained for twelve (12) months from collection;
• Marketing consent records – retained until consent is withdrawn, plus three (3) years thereafter.

10.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with NPC guidelines.

11. Your Data Subject Rights

11.1 Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jili.ph:

• Right to be informed – the right to know that your personal data is being collected and processed;
• Right of access – the right to request a copy of the personal data we hold about you;
• Right to rectification – the right to request correction of inaccurate or incomplete personal data;
• Right to erasure – the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object – the right to object to the processing of your personal data on grounds of legitimate interest or for direct marketing purposes;
• Right to data portability – the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint – the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

11.2 To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 15. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request.

11.3 Please note that certain rights are subject to limitations where processing is required for compliance with legal obligations, the exercise of legal claims, or the performance of a task carried out in the public interest.

12. Children's Privacy

12.1 The jili.ph platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to the appropriate authorities where required.

12.2 If you are a parent or guardian and believe that a minor has registered on the jili.ph platform, please contact us immediately at the details provided in Section 15 so that we can take prompt action.

13. Cross-Border Data Transfers

13.1 jili.ph primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries, for example where we use cloud infrastructure providers or identity verification services with operations outside the Philippines.

13.2 Where personal data is transferred outside the Philippines, jili.ph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. Such safeguards include contractual clauses approved by the NPC and assessments of the recipient country's data protection framework.

13.3 By using the jili.ph platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

14. Updates to This Policy

14.1 jili.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address on file and by posting a prominent notice on the platform.

14.2 The updated Policy will take effect fourteen (14) days after the date of notification, unless a shorter period is required by law. Your continued use of the jili.ph platform after the effective date constitutes your acceptance of the revised Policy.

14.3 The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how jili.ph protects your personal data.

15. Contact & Data Protection Officer

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jili.ph, please contact our Data Protection Officer:

Data Protection Officer – jili.ph
Email: [email protected]
General Support: [email protected]

15.2 We aim to acknowledge all privacy-related inquiries within two (2) business days and to provide a substantive response within fifteen (15) business days.

15.3 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.